The allure of fancy locker rooms and opulent lobby areas fades quickly and the quality of your staff is ultimately what determines a facility’s success.
ONE was able to create a model of consistency in an otherwise transient field. The ONE model is based on what we call “Both Sides of the Counter”
The Client Side – The client side of the counter is how your service is actually delivered. Whether it be session format, program design, technical skills, or customer service this is what develops loyal customers who are raving fans and dedicated buyers
The Operations Side – This is the side of the counter that the clients don’t experience directly, but what ultimately leads to the end product of the client experience. Things that are often overlooked such as proper intake forms, client tracking, program delivery, etc. are what can make the difference in being great